Return Policy

We appreciate your business!  We hope you are completely satisfied with your purchase.  If for any reason, you are not, please reach out to hello@shopwhitfield.com to initiate the process.  

Our online return policy is as follows:

All return or exchange requests must be made within 7 days of receiving your package. Returns are only eligible for exchanges or store credits.   A packing slip must accompany all returns or exchanges. Return shipping costs are at the expense of the consumer.  Original shipping costs are nonrefundable.  Please address to Whitfield & Co. 20 Church Street, Guilford, CT 06437

Items purchased online are eligible for in-store returns, but please note that they are also only eligible for exchanges or store credits.  A packing slip must also accompany all returns or exchanges.

The following items are not returnable at this time: Books, Consumable Items, Seasonal Decor items and any Opened and/or Used Items.

Items that are returned and are not in the original packaging or look worn/used will be returned to the customer.    

Once the return merchandise has been received and confirmed to be in compliance with our return policy, we will issue you a store credit.