Shipping policy

WHITFIELD & CO.
SHIPPING POLICY

Last Updated: June 2026

PROCESSING TIMES

Orders are typically processed within 1–3 business days. During holidays, sales events, or peak shopping seasons, processing times may be slightly longer.

SHIPPING METHODS

We currently ship within the United States using trusted carriers such as USPS, UPS, and FedEx.

Shipping rates are calculated at checkout based on package weight, dimensions, and destination.

LOCAL PICKUP

Local pickup is available for customers shopping near our Guilford, Connecticut location. Customers will receive an email notification when their order is ready.

LOST OR DELAYED PACKAGES

Once a package has been transferred to the shipping carrier, Whitfield & Co. is not responsible for carrier delays, weather-related disruptions, or lost packages. We will gladly assist customers in filing carrier claims when appropriate.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information. Additional shipping charges may apply if an order must be re-shipped due to an incorrect address.

DAMAGED PACKAGES

If your package arrives damaged, please contact us within 5 days of delivery and include photographs of both the package and contents.